Landlord Agency Agreement (T&Cs)

Letly Landlord Terms and Conditions

Version 2.1 | 23 January 2026 — Intended for properties in England

This agreement (the Agreement) is between Letly Group (UK) Ltd (company number 16256509) whose registered office is 15 Stratton Street, London, England, W1J 8LQ (“Letly”, “we”, “us”, “our”) and you, the landlord (the “Landlord”, “you”, “your”).

This Agreement is made up of:

• these terms and conditions; and
• the **Letly Fee Guide (**at the end), which forms part of this Agreement.

If there’s any inconsistency between these terms and the Fee Guide, these terms take priority.

A. CONTRACT SUMMARY

A1. Property

• Property address: [insert]

A2. Landlord

• Landlord name(s): [insert]
• Landlord email: [insert]
• Landlord phone: [insert]
• Landlord postal address: [insert]

A3. Service Level (select one)

• Placement
• Compliance
• Full Management

A4. Tenancy Status (select one)

• New Tenant
• Existing Tenancy

1. ABOUT THIS AGREEMENT

1. These terms apply when you appoint us to provide services for a residential property you own or control (the “Property”).
2. If there is more than one landlord, each landlord is jointly and severally liable for obligations under this Agreement.
3. This Agreement is intended for properties in England. If your Property is in Wales, additional or different legal requirements may apply and you should request a Wales-specific version.

2. DEFINITIONS AND INTERPRETATION

Interpretation notes:

• Headings are for convenience only.
• References to “law” include statutes, regulations, codes and guidance as amended.

3. OUR SERVICES

We will provide the services that correspond to your selected Service Level.

3.1 Tenant Placement Module (Included in ALL Service Levels when we are placing a new tenant)

This module covers marketing through move-in.

3.1.1 Marketing (including portal listings)

• Property onboarding (collecting key information, verifying ownership/authority, and checking required Compliance Documents are in place or scheduled).
• Listing creation and advertising across channels (including portals where available).
• Basic pricing and listing guidance (not a valuation and not financial advice).
• Managing enquiries and initial lead qualification.

Important:

• We do not guarantee enquiries, viewings, offers, rent level, or letting timeframe.
• We may pause marketing if Compliance Documents are missing/expired/unverifiable or the Property is not reasonably lettable/safe.

3.1.2 Viewings

• Scheduling and coordinating viewings.
• Where available, arranging viewing hosts (by us/partners or by you if agreed).
• Gathering high-level feedback.

Access & safety: You must provide safe access and accurate instructions (keys, fobs, alarm codes, hazards). We may refuse viewings where access/safety is unsatisfactory.

3.1.3 Tenant screening

We coordinate screening reasonably appropriate, which may include:

• Identity verification and affordability checks (via third-party providers).
• Right to rent checks for all adult occupiers, carried out by us on your behalf (where legally required).
• Employment/income verification and landlord references where available.
• Basic fraud-risk and consistency checks.

Limits: Screening reduces risk but cannot eliminate it. Final acceptance decision remains with you unless you expressly authorise us in writing to accept within parameters you set.

3.1.4 Offers and contracting

• Receiving and managing offers.
• Negotiating key commercial terms.
• Preparing and coordinating signing of the Tenancy (our templates or third-party provider).
• Coordinating pre-tenancy information as applicable (e.g., “How to Rent” guide or successor requirement; prescribed information).

Not legal advice: We are not a law firm and do not provide legal advice.

3.1.5 Move-in monies

• Collecting initial Rent and Deposit (and any other permitted sums) via our client money account and/or into a Deposit Scheme (as applicable).
• Collecting a Holding Deposit where lawful (subject to legal limits and return rules).
• Reconciling move-in monies against the move-in statement and notifying you of shortfalls/delays.

3.1.6 Deposit protection (registration + prescribed information)

We will handle Deposit protection and prescribed information as set out in section 8 (including time limits), unless you choose to handle the Deposit yourself in accordance with section 8.

3.1.7 Inventory and check-in coordination

• We can coordinate an independent inventory and check-in report and key handover.
• Inventory/check-in reports are provided by independent service providers and are billed separately at cost (plus any stated coordination fees in the Fee Guide).

3.2 Ongoing Rent Collection (Included in ALL Service Levels unless the Fee Guide says otherwise)

• We will collect Rent from the Tenant(s) into our designated client money account or your Landlord Wallet. Where Rent is paid to us, we will remit cleared funds to you (less our fees and authorised costs) in line with section 7.
• We will provide statements (typically monthly) showing rent received, fees deducted and amounts remitted.

Important: We are not a guarantor of rent payment.

3.3 Tenancy Compliance Module (Included in Compliance and Full Management only)

[Applies if Service Level = Compliance or Full Management]

We will:

• track expiry dates for Compliance Documents and other key tenancy compliance items;
• notify you of upcoming expiries and arrange renewals/checks where authorised;
• coordinate third-party providers for renewals/checks; and
• store/share compliance records within the Letly platform.

If alerts are ignored / urgent compliance: If required Compliance Documents are missing/expired/unverifiable and you do not respond to our alerts or do not authorise action within a reasonable time, we may (where lawful) pause marketing and/or delay move-in, suspend provision of some or all Services in relation to the relevant Property/Tenancy, notify the Tenant (where appropriate), and/or commission urgent compliance checks/certification at your cost.

Costs:

• Compliance: third-party costs are billed separately at cost (see section 6 and the Fee Guide).
• Full Management: compliance certificate costs are included as set out in section 6.4 and the Fee Guide (subject to scope limits).

3.4 Deposit Compliance Module (Included in Compliance and Full Management only)

[Applies if Service Level = Compliance or Full Management]

In addition to deposit protection registration (where we handle the Deposit under section 8), we will manage deposit administration during the Tenancy, including:

• updates required by scheme rules (e.g., tenant changes, landlord changes, renewals/variations where applicable);
• coordinating end-of-tenancy deposit return and reconciliation;
• assisting with negotiations and, where applicable, supporting dispute/ADR submissions within scheme rules; and
• helping compile reasonable evidence for proposed deductions (e.g., inventory/check-in/check-out reports, photos, invoices, correspondence) and aiming to support prompt release of any undisputed deposit amount in line with scheme rules and your instructions.

Important:

• The services set out in this section are not included unless you select the Compliance or Full Management services.
• We can assist and manage process, but we cannot guarantee outcomes of disputes or ADR decisions.
• We are not a law firm and do not provide legal advice.

3.5 Arrears Management and Credit Control (Included in Compliance and Full Management only)

[Applies if Service Level = Compliance or Full Management]

We will monitor Rent receipts and escalate arrears using a staged approach, typically:

1. automated reminders and payment-failure notifications;
2. direct tenant chasing and payment plan discussions (where appropriate);
3. escalation to you with recommended next steps and supporting evidence; and
4. where instructed, preparation/coordination of documentation for notices or legal escalation.

Important: We are not obliged to commence legal proceedings, and we do not provide legal representation.

3.6 Legal Notice Service and Eviction Support (Included in Compliance and Full Management only)

[Applies if Service Level = Compliance or Full Management]

• On your instruction, we will assist with drafting/serving tenancy-related legal notices (where lawful and appropriate) and with evidencing service.
• We will support eviction situations by providing documentation and evidence packs (communications logs, rent schedules, compliance records, etc.) and coordinating with your solicitor where required.

Important:

• Notices and eviction processes are technical and time-sensitive. We strongly recommend you obtain legal advice for any eviction strategy or contested matter.
• We do not guarantee possession outcomes.
• We do not accept liability for invalid or ineffective notices where the underlying facts, dates, figures or other information you supply (or approve) are inaccurate or incomplete.

3.7 Maintenance Management (Included in Full Management only)

[Applies if Service Level = Full Management]

We will:

• receive and triage maintenance issues from tenants;
• coordinate contractors and access;
• manage urgent repairs prioritisation;
• keep you informed and provide an audit trail; and
• approve spending only within your agreed authorisation limits (Contract Summary A5), unless emergency circumstances justify immediate action to protect life/property.

Emergency (definition): An “Emergency” means a situation we reasonably believe presents an immediate risk to life or serious injury, an immediate risk of significant damage to the Property or neighbouring property, a serious security risk (e.g., insecure external door/window), or a total loss of essential services (e.g., electricity, water, gas, or heating where urgent due to conditions) requiring urgent action.

Costs: contractor invoices, parts and remedial works are billed separately at cost unless explicitly included in the Fee Guide.

3.8 Dedicated Account Manager (Included in Full Management only)

[Applies if Service Level = Full Management]

You will have a dedicated account manager as the primary human escalation point for complex issues and service coordination (availability subject to Business Days/hours).

3.9 Check-out, Inventory and End-of-Tenancy Coordination (Included in Full Management only)

[Applies if Service Level = Full Management]

• We will coordinate check-out with an independent inventory clerk where selected/required.
• We will coordinate end-of-tenancy operational steps (keys, access, contractor attendance where needed).
• We will support deposit reconciliation as part of the Deposit Compliance Module, including supporting evidence collection for any proposed deductions and aiming to facilitate prompt return of any undisputed deposit amount in line with scheme rules.

Costs: check-out reports and independent clerk services are billed separately at cost unless stated otherwise in the Fee Guide.

3.10 Completion / handover (varies by Service Level)

[Placement]

The “Placement” service delivery is treated as complete when:

• the Tenancy is signed;
• the Tenant has been provided move-in access/keys;
• initial Rent has been collected (or you instructed us to proceed without it); and
• the Deposit has been handled in accordance with section 8 (including protection and prescribed information where we are handling the Deposit), or you have instructed us in writing that you will handle the Deposit yourself and accept responsibility for it.

After that, we will continue rent collection and fee administration as per sections 7, 13 and 20, but we do not provide the Compliance or Full Management modules unless you upgrade.

[Compliance / Full Management]

Services continue on an ongoing basis until terminated in accordance with section 20.

4. YOUR RESPONSIBILITIES

You agree to:

• respond promptly to requests, especially around deadlines;
• provide accurate and complete Property information (defects, hazards, restrictions, lease/mortgage conditions);
• provide safe access and workable arrangements;
• maintain suitable insurance and inform your insurer the Property is let;
• ensure the Property is safe, clean and reasonably lettable at marketing and move-in;
• provide and maintain valid Compliance Documents and licences;
• provide proof of ownership/authority and proof of identity, and any information we reasonably request for regulatory compliance (including AML/sanctions checks where applicable);
• maintain sufficient funds to pay third-party costs not covered by our fees (and any float if applicable); and
• not to discriminate unlawfully and to comply with relevant laws (including, equality, letting and housing).

4.1 Landlord Default

1. If our performance is prevented or delayed by a Landlord Default, we may suspend performance (including pausing marketing / delaying contracting / delaying contractor instruction) until remedied or terminate this Agreement, and we are not liable for losses caused by that delay/failure to the extent attributable to the Landlord Default.
2. You will reimburse us on written demand for costs/losses we incur arising from Landlord Default (including wasted third-party bookings, aborted inventories, re-listing costs), except to the extent caused by our negligence or breach.

5. OWNERSHIP, AUTHORITY AND INSTRUCTIONS

1. You confirm you are the owner (or have authority) and have the right to let under mortgage/head lease terms, including lender permission where required.
2. You authorise us to act as your agent to deliver the Services for your Service Level.
3. Unless you tell us otherwise in writing, we may sign service-administration documents as your agent (e.g., portal agreements, referencing instructions, Deposit Scheme steps). You remain responsible for obligations in the Tenancy.
4. You may set reasonable instructions (e.g., pet policy). We will follow lawful instructions where practicable.

6. TENANCY COMPLIANCE

1. You are legally responsible for ensuring the Property meets applicable legal and safety requirements. Using Letly does not transfer those obligations to us.
2. We coordinate Compliance Documents with independent certified providers where authorised.
3. We may refuse to market the Property, proceed to contracting, or proceed to move-in if required Compliance Documents are missing/expired/unverifiable.

If you do not respond to compliance alerts, or a required Compliance Document expires/is missing (acting reasonably), we may (where lawful and appropriate):

• pause marketing and/or refuse to proceed with signing/move-in until compliance is restored;
• notify the Tenant (where there is an active Tenancy) that urgent compliance action is required and that access may be needed;
• arrange urgent compliance checks at your cost (and, where required, within your spend authority), and/or
• suspend performance of the affected Services until compliance is restored.

7. CLIENT MONEY, RENT PAYMENTS TO YOU AND TIMING

1. Tenants may pay Holding Deposits, Deposits and Rent into our client money account or your Landlord Wallet .

2. We may deduct from Rent (and/or other landlord monies we hold for you), where permitted:

   • our fees due under the Fee Guide;

   • any additional agreed fees; and

   • authorised third-party invoices,

     and remit the remaining cleared balance to you.

3. We will normally transfer cleared Rent to you within 2 Business Days of receipt, subject to banking cut-offs and processing times.

4. The Deposit is handled in accordance with section 8 and relevant Deposit Scheme rules.

5. We will provide statements and VAT invoices (where applicable).

6. Any interest earned on client money we hold will be retained by us unless agreed otherwise in writing.

7. You authorise set-off of amounts you owe us against landlord monies we hold for you excluding Holding Deposits and Deposits.

Direct rent to landlord (important): If you (or someone acting for you) demands/accepts Rent directly from the Tenant during the term of this Agreement, fees remain payable as if Rent had been received by us, and you must pay invoices in accordance with section 13.6.

8. TENANCY DEPOSITS

8.1 Default position (Letly handles deposit protection and prescribed information)

Unless you opt out under section 8.3, we collect the Deposit as your agent for a Tenancy we handle, and we will:

• protect the Deposit in a government-authorised Deposit Scheme; and
• serve the prescribed information,

within the statutory time limits (currently within 30 calendar days of receipt), in accordance with the Housing Act 2004 (as amended) and the Tenancy Deposits (Prescribed Information) Order 2007 (as amended, where applicable).

We will provide confirmation/evidence of protection and prescribed information served.

8.2 Information you must provide

You must promptly provide any information we reasonably need to protect the Deposit and serve prescribed information.

8.3 Landlord-handled deposit (opt-out)

You may choose to handle the Deposit yourself (including collection, protection and prescribed information), but you must tell us in writing (via the platform or email) before the Deposit is taken.

If you opt out:

1. you are solely responsible for complying with deposit protection and prescribed information requirements (including statutory time limits); and
2. we will not be responsible for deposit protection or prescribed information failures to the extent they arise from your opt-out and/or your handling of the Deposit.

9. COUNCIL TAX, UTILITIES AND OTHER BILLS

Unless otherwise agreed in the Tenancy:

1. The Tenant is responsible for council tax and utilities during the Tenancy; you are responsible when the Property is vacant.
2. We do not set up/transfer/manage utilities or council tax accounts unless separately agreed.

10. WORKING WITH OTHER AGENTS AND ANTI-CIRCUMVENTION

1. You may market the Property yourself or through other agents (subject to any exclusivity stated in the Fee Guide).
2. When fees start: our monthly service fees are generally payable from the point a Tenancy is entered into and we begin providing Services in relation to that Tenancy (see section 13). If no Tenancy is entered into through Letly, no monthly service fee is payable for that failed letting attempt (see section 13.4), subject to third-party costs and the anti-circumvention clause below.
3. Letly‑Sourced Tenancies: if you enter into a Tenancy with Letly acting as your agent (including where you found the Tenant yourself and ask us to handle the letting and contracting through Letly), that Tenant is a Letly‑Sourced Tenant for fee purposes.
4. Anti-circumvention: if you enter into a Tenancy with a Prospective Tenant who first enquired/viewed/applied/was introduced to the Property through Letly during the property marketing period, within 6 months of that first contact (or such other period in the Fee Guide), and you do so outside Letly to avoid our fees, then you must pay us an anti-circumvention fee equal to 12 months of the monthly service fee that would have applied under your selected Service Level, calculated by reference to the Rent agreed in that Tenancy. We may invoice this fee and it is payable under section 13.6.
5. You must promptly notify us in writing if you accept an offer, take a Holding Deposit, or sign a Tenancy outside our platform during the Letly Marketing Period or anti-circumvention period.

11. FEES AND COSTS

11.1 Monthly service fee (by Service Level)

1. Fees are set out in the Fee Guide and are typically calculated as a percentage of monthly Rent, payable monthly (and deducted from Rent where possible).
2. Fees will change with Rent changes (e.g., rent increases), unless the Fee Guide states otherwise.

11.2 Termination fee if you stop services after we have created a Letly‑Sourced Tenancy

1. If this Agreement is terminated and, as a result, we stop providing Services for a Property while a Letly‑Sourced Tenant is still renting/occupying, you must pay (for that Tenancy) an amount equal to 12 months of our monthly service fee for your selected Service Level, calculated by reference to the Rent payable at the termination date (the “Termination Fee”).
2. The Termination Fee is in addition to amounts accrued before termination and any third-party costs incurred at your request.
3. We may deduct the Termination Fee from landlord monies we hold for you (where lawful and available) or invoice you under section 13.6.
4. The Termination Fee is not payable if you terminate immediately under section 20.4 due to our material breach.

11.3 Existing tenancy onboarding (1-year lock-in)

If Contract Summary A4 indicates an existing tenancy onboarding:

1. There is a minimum term of 12 months from the service start date (the “Minimum Term”), during which you may not terminate for convenience.
2. After the Minimum Term, termination is as set out in section 20.
3. If we introduce or create a new Letly‑Sourced Tenancy at any time after the service start date, section 13.2 applies for that tenancy if you later stop services while that Tenant remains in occupation.

11.4 No let, no fee

Unless the Fee Guide states otherwise:

• if no Tenancy is entered into through Letly during the Letly Marketing Period (or anti-circumvention period), no monthly service fee is payable for that failed letting attempt; but
• third-party costs incurred at your request remain payable.

11.5 Third-party costs and extras

1. Third-party services (e.g., inventory/check-in/out, photography, referencing, specialist compliance services) are billed separately at cost unless included explicitly included in this Agreement or the Fee Guide.
2. We may pay third-party invoices from landlord monies as set out in section 7 or where authorised.
3. Where reasonably practicable, we will seek your agreement before incurring extra costs, unless it is an Emergency.

11.6 Invoicing, late payment interest and no set-off

1. If amounts due to us are not deducted from landlord monies (e.g., insufficient funds held), we will invoice you.
2. Invoices are payable within 14 days in cleared funds unless otherwise agreed in writing.
3. Late payments accrue interest daily at 4% per year above the Bank of England base rate, with a floor of 4% per year where the base rate is below 0%.
4. Amounts due must be paid in full without set-off, counterclaim, deduction or withholding, except tax required by law.

12. CHANGES TO FEES

We may change the Fee Guide by giving at least 2 months’ written notice (unless a change is required by law or by a Deposit Scheme provider). If you do not agree, you may terminate in accordance with section 20, but accrued obligations (including any Termination Fee under section 13.2, where applicable) remain payable.

13. THIRD-PARTY COMMISSIONS

Except the potential receipt of interest commission from the provider of Letly Landlord Wallets, we do not receive third-party commission or referral fees in connection with the Services.

14. DATA PROTECTION AND COMMUNICATIONS

1. We may contact you and tenants via email, WhatsApp, SMS and phone.
2. We handle personal data in line with UK GDPR and the Data Protection Act 2018. See our Privacy Notice for more information.
3. We may share relevant data with tenants, contractors, referencing providers, inventory providers, compliance providers, Deposit Schemes and others as necessary to provide the Services.

15. COMPLAINTS, REDRESS AND MEMBERSHIPS

1. We will handle complaints under our Complaints Policy. We are members of:
   • a property redress scheme (Property Redress);
   • the Information Commissioner’s Office (ICO) (data protection registration); and
   • ARLA Propertymark (professional membership).
2. Where we handle client money, we will maintain Client Money Protection (CMP) membership (scheme details may be updated from time to time).
3. Contact:
   • Phone: +44 7774 864 481
   • Email: complaints@letly.ai
   • Post: 15 Stratton Street, London, W1J 8LQ
4. If unresolved, you may be able to refer the complaint to the relevant redress scheme.

16. LIABILITY

1. Nothing limits or excludes liability for death/personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
2. Subject to 18.1, we are not liable for indirect or consequential losses (lost profits, revenue, data, goodwill, etc.).
3. Our total liability for a Property is capped at the fees you have paid us for that Property in the preceding 12 months, or if less than 12 months have elapsed, the fees paid to date.
4. We are not responsible for tenant actions (damage, non-payment, breaches).
5. Where we coordinate third-party services, those providers are independent third parties. We will use reasonable care in selecting and instructing them where authorised and in coordinating the work, but the provider remains responsible for their own performance and any negligence or breach. We will, where reasonably practicable, support you in pursuing the provider and/or coordinating remedial action.

17. CONSUMER CANCELLATION RIGHTS (CONSUMERS ONLY)

If you are a consumer and you enter into this Agreement at a distance/off-premises, you may have a legal right to cancel within 14 days. If you request services during the cancellation period and then cancel, you may have to pay for services performed and/or reimburse third-party costs incurred at your request.

18. TERM AND TERMINATION

18.1 Term

This Agreement starts when you sign up (or when we confirm acceptance of the Property, if later) and continues until terminated under this section.

18.2 Termination by notice (after Minimum Term where applicable)

1. Subject to 18.3, either party may terminate this Agreement by giving 30 days’ written notice, subject to:
   • any Minimum Term for existing tenancy onboarding (section 13.3); and
   • any Termination Fee under section 13.2, where applicable.
2. If you terminate and we are collecting Rent at that time, we will cooperate to transition payment to you reasonably and in an orderly manner.

18.3 Termination before a new tenancy is entered (marketing stage)

If no Tenancy has been signed yet, you may terminate immediately by written notice, but you must reimburse third-party costs already incurred at your request.

18.4 Termination for cause

We may terminate immediately by written notice if you:

• materially breach these terms and fail to remedy (where remediable) within 14 days of notice;
• do not pay fees within 30 days of the due date;
• engage in fraudulent, abusive or unlawful conduct; or
• do not cooperate reasonably.

You may terminate immediately for our material breach if (where remediable) we fail to remedy within 14 days of your notice.

18.5 What termination does not end

Termination does not affect:

• amounts accrued before termination;
• your obligation to reimburse third-party costs incurred at your request; or
• any Termination Fee payable under section 13.2 (where applicable).

19. ENTIRE AGREEMENT

This Agreement is the entire agreement between us for its subject matter.

20. CHANGES TO THESE TERMS

We may change these terms by giving at least 2 months’ written notice. If you do not agree, you may terminate in accordance with section 20, but accrued rights and obligations (including any Termination Fee under section 13.2, where applicable) remain unaffected.

21. TRANSFER AND SUBCONTRACTING

1. We may transfer our rights/obligations to someone else and will notify you in writing.
2. We may subcontract parts of the Services (e.g., photography, inventories, compliance checks, contractor works).
3. You may only transfer your rights/obligations with our written consent.
4. No third party may enforce this Agreement under the Contracts (Rights of Third Parties) Act 1999.

22. NOTICES

Notices must be in writing and delivered by email or first-class post using the latest contact details provided in the platform. Email is treated as received when sent (absent delivery failure).

23. WAIVER

A waiver is only effective if in writing. Delay in enforcing rights does not waive them.

24. GOVERNING LAW

English law applies and disputes are handled in the courts of England and Wales (without prejudice to use of any applicable redress scheme).

If any court decides part of this Agreement is unlawful, the rest remains in force.

25. FORCE MAJEURE

Neither party is liable for delay or failure caused by events beyond their reasonable control.

26. CONFIDENTIALITY

Each party will keep confidential information confidential, subject to disclosures required to perform the Agreement or required by law/regulators.

LETLY FEE GUIDE (UNIFIED) — SCHEDULE

This schedule forms part of the Agreement.

1. Monthly fees

[Fee guide image]

2. Anti-circumvention period

• 6 months from Prospective Tenant’s first contact (eg enquiry/viewing/application/)through Letly (unless stated otherwise).

3. Third-party costs (billed separately unless included below)

• Inventory and check-in report: at cost (third-party)
• Check-out report: at cost (third-party)
• Professional photography: at cost (third-party) (unless included)
• Contractor works/materials: at cost (Management)

4. Included in Management (compliance certificates)

• Included compliance certificates/checks: [define scope plainly, e.g., annual gas safety + EICR as required + licence renewal admin]
• Excluded: remedial works, replacements, upgrades, specialist surveys unless explicitly included.