Terms & Conditions (Tenants — Offer)

Letly Offer Submission Terms & Conditions (Tenants)

By clicking “Submit offer”, you confirm that you have read and agree to these Offer Terms and Conditions (“Offer Terms”).

Letly operates a platform that helps you submit an offer to rent a property and helps the landlord consider and process offers (including pre-tenancy checks).
Unless we tell you otherwise, Letly acts as the landlord’s agent for the purposes of negotiating and progressing your offer (the tenancy itself will be between you and the landlord).

Submitting an offer does not create a tenancy and does not guarantee that the landlord will accept your offer.
The landlord may accept, reject, or counter-offer, and may stop marketing the property or change their instructions at any time before a tenancy agreement is signed.

You may include conditions (e.g. start date, requests about pets/furniture, break clause request, etc.).
If the landlord accepts your offer, those conditions are only binding if they are explicitly agreed and then reflected in writing (typically in the tenancy agreement or agreed addendum).

You confirm that all information you submit is true, complete, and not misleading (including about income, employment, occupancy, pets, and any other material facts).
You must tell us promptly if anything changes (for example, your intended move-in date, employment, or who will live at the property).
If you provide false or misleading information that materially affects suitability, the landlord may decide not to proceed, and (if you have paid one) you may lose some or all of a holding deposit, as permitted by law.

You confirm you are at least 18 years old.
If this is a joint offer, you confirm you have authority to submit the offer on behalf of the other proposed tenants, and that they agree to these Offer Terms.
You must provide accurate details for all occupants who will live at the property.

If the landlord wishes to proceed, you agree that Letly and/or the landlord may carry out pre-tenancy checks, which may include:
- identity verification;
- employment/income verification and affordability assessment;
- landlord/agent references;
- credit checks (these may leave a soft footprint on your credit file, depending on the provider); and
- checks on a proposed guarantor (if required).
You agree to provide information reasonably required to complete these checks promptly and accurately.
We may use third-party providers to run checks and will share relevant results with the landlord so they can decide whether to grant a tenancy.

Any tenancy will be conditional on all adult occupiers (18+) demonstrating a Right to Rent in line with Home Office requirements.
You understand that a landlord or letting agent must carry out initial and (where applicable) follow-up Right to Rent checks.
Where the Home Office checking route is required, landlords/agents can request a check via the Landlord Checking Service and must wait for the response before entering into the tenancy.

If your offer is accepted (or the landlord wishes to reserve the property for you), you may be asked to pay a holding deposit to reserve the property.
Any holding deposit will be capped at no more than 1 week’s rent, and only one holding deposit can be accepted for a property at a time.
We will tell you in advance:
- the amount; and
- the circumstances in which you may lose it.
A holding deposit can only be kept in limited circumstances (summarised below) and otherwise must be repaid in line with the Tenant Fees Act guidance.

In particular, it may be retained only where (as applicable):
- you withdraw; or
- you fail a Right to Rent check; or
- you provide false or misleading information that it is reasonable to take into account and that materially affects suitability; or
- you fail to take all reasonable steps to enter into the tenancy when the landlord/agent has done so.
After a holding deposit is paid, there is usually a 15-day “deadline for agreement” unless a different deadline is agreed in writing.

Letly will not ask you for prohibited payments. If a tenancy proceeds, you may be asked for permitted payments only, which can include (among others):
- rent;
- a refundable tenancy deposit (capped by law);
- a refundable holding deposit (capped at 1 week’s rent);
- tenant-requested early termination payments; and
- tenant-requested variation/assignment/novation fees (generally capped at £50 unless reasonable costs are higher).
Any rent, tenancy deposit, and move-in monies will be payable as set out in the tenancy agreement and the move-in instructions you receive.

You confirm that you are seeking the property as a private residential home.
You confirm you will not (without the landlord’s prior written consent):
- sublet;
- advertise the property as a short-let (including on short-let platforms); or
- take in paying guests/lodgers where that would breach the tenancy.

You agree that Letly may contact you electronically (email, SMS, WhatsApp, in-app) about your offer, checks, and documents.
You agree that clicking “Submit offer” and signing documents electronically (where offered) has the same effect as a handwritten signature.

Letly will process your personal data to:
- submit and progress your offer;
- carry out pre-tenancy checks;
- share relevant information with the landlord and authorised service providers (e.g. referencing/ID checks); and
- comply with legal obligations.
For more detail, see Letly’s Privacy Notice: [link in product].

If any part of these Offer Terms is unenforceable, the rest will still apply.
These Offer Terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction.

Questions about an offer: [support@letly.ai]

Complaints: [complaints@letly.ai] (or via in-app support)